Privacy Policy
Leanne Maskell trading as ADHD Works
Last updated: 25 August 2026
About this policy
This policy explains how Leanne Maskell, trading as ADHD Works ("ADHD Works", "we", "us", "our"), collects, uses, stores, shares and protects your personal information.
We are based in New South Wales, Australia, and we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we hold health information, we also follow the Health Records and Information Privacy Act 2002 (NSW) and its Health Privacy Principles.
Because we work with people around the world, this policy also includes a section for people in the United Kingdom and Europe — see If you are in the UK or Europe.
Who we are:
Leanne Maskell trading as ADHD Works — Suite 17, 89097 Jones Street, Ultimo, NSW, 2007, Australia
Some UK and European services are currently delivered through ADHD Works Ltd, a company registered in England and Wales (company number 14273128), registered office Ferneberga House, Alexandra Road, Farnborough GU14 6DQ. That company is being wound up and its services are transferring to the Australian business.
[Editor's note: delete the paragraph above once the MVL completes.]
We have appointed Leanne Maskell as the person responsible for privacy at ADHD Works. You can reach her at hello@adhdworks.info.
In short
We collect the information we need to coach you, teach you, book you into events, or answer your enquiry — nothing more.
Some of what you tell us is health information (for example, that you have ADHD). We treat that as sensitive, and we only collect it with your consent.
We use trusted third-party platforms to run our courses, coaching and payments. Some of these store data outside Australia.
We never sell your personal information.
You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Email hello@adhdworks.info.
Dealing with us anonymously
Where it's lawful and practical, you can deal with us anonymously or under a pseudonym — for example, when asking a general question about our courses.
For most of what we do (coaching, paid courses, invoicing, event bookings), we can't provide the service without knowing who you are.
What personal information we collect
Contact and identity information
Your name, email address, phone number, postal address, business or organisation, job title, and the name of anyone who referred you.
Account information
Login details for our course and coaching platforms (we never see or store your passwords), your account status, and your progress through a course.
Health and sensitive information
If you are a coaching client, an event attendee, or you tell us as part of an enquiry, we may collect information about your ADHD diagnosis or traits, other neurodivergence or mental health conditions, medication, workplace adjustments, and anything else you choose to share in coaching sessions, intake forms, questionnaires or written exercises.
Under Australian privacy law this is sensitive information and gets extra protection. We only collect it where you have consented and it's reasonably necessary for what we're doing together, and we only use it for that purpose.
You never have to tell us anything you don't want to. If you'd rather leave something out of a form, leave it blank or tell us in the session instead.
Coaching records
Session notes, goals, action items, and anything held in your Coach Accountable account. If you're an active coaching client you can log in and see this at any time.
Workplace and training information
If we're delivering training or coaching arranged by your employer: your role, team, the adjustments discussed, and any feedback you give. What we share back with an employer is covered in Who we share your information with.
Payment records
Invoices, transactions, and billing details. Card numbers are handled by our payment providers — we don't store them.
Enquiries and FAQs
The questions people send us. We keep a de-identified record of common questions so we can improve our resources.
Website and technical information
IP address, browser and device type, pages visited, and how you found us. See Cookies.
Marketing information
Whether you're subscribed to our newsletter, and whether you open or click our emails.
How we collect it
Directly from you, when you:
enquire about coaching or training
become a coaching client
buy or take one of our online courses
book Leanne for a speaking engagement or event
register for or attend an event, retreat, workshop or training session
sign up to our newsletter
email, message or fill in a form on our website
From other people, when:
your employer, university, or a support organisation arranges coaching or training for you
someone refers you to us
a partner, associate coach or sub-contractor works with you on our behalf
From public sources. We sometimes look at publicly available information — such as a company website or a public social media profile — when researching a potential client, speaking engagement, or partnership. We only keep this where it's relevant to a genuine business purpose.
If we collect information about you from someone other than you, we'll take reasonable steps to let you know, unless you'd already expect it.
Why we collect and use it
We use your personal information to:
deliver coaching, courses, training, events and retreats
respond to your enquiry and give you a quote
set up and manage your account
take payment and keep proper financial records
personalise coaching and course content to what you need
send you service messages about something you've booked or bought
send you marketing, where you've asked for it or would reasonably expect it (see Marketing)
improve our services, materials and website
meet our legal, tax and insurance obligations
respond to complaints and resolve disputes
We won't use your information for an unrelated purpose unless you'd reasonably expect it, you've consented, or the law requires or permits it.
Health information is only used to deliver the coaching, training or support you've asked for, and to keep you safe.
Who we share your information with
We share personal information with:
Our team, associate coaches and sub-contractors — who deliver coaching, training and administrative support on our behalf. They are required to keep your information confidential and use it only for the work we've asked them to do.
Service providers and platforms we use to run the business, including:
What it does
Where the data is stored
Online course platform (Thinkific)
Canada / United States
Coaching platform (Coach Accountable)
United States
Website and forms (Squarespace)
United States
Email and file storage
Australia / United States
Email marketing
United States
Payment processing and accounting
Australia / United States / United Kingdom
[Replace this table with your actual list — see notes.]
Employers and organisations who have arranged and paid for coaching or training. We share attendance, invoicing and general themes. We do not share what you say in an individual coaching session, your diagnosis, or your personal details with your employer without your express consent, unless we're required to by law or there's a serious and imminent risk to someone's life, health or safety.
Professional advisers — our accountant, lawyer, or insurer, where needed.
Anyone else you ask us to, or where the law requires or permits it.
We do not sell your personal information, and we do not disclose it to overseas recipients for the purpose of direct marketing by them.
Sending information overseas
Some of the platforms above store data outside Australia. The countries your information is most likely to be sent to are the United States, Canada, and the United Kingdom.
Before disclosing personal information overseas we take reasonable steps to make sure the recipient handles it in a way consistent with the Australian Privacy Principles — usually through the contract we have with them.
How we store and protect your information
Your information is stored on our own secured systems and on the third-party platforms listed above.
We protect it by:
using reputable providers with their own security controls
restricting access to people who need it for their work
using strong passwords and multi-factor authentication
requiring confidentiality from everyone who works with us
keeping devices encrypted and up to date
reviewing what we hold and deleting what we no longer need
No system is completely secure. If we become aware of a data breach that's likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
How long we keep it
We keep your personal information only as long as we need it for the purposes described in this policy, or as long as the law requires.
As a guide:
Coaching and health records: at least 7 years from the last time we worked with you. If you were under 18 when we worked together, until you turn 25. These periods are set by the Health Records and Information Privacy Act 2002 (NSW).
Financial records: at least 5 years, as required by Australian tax law
Marketing contacts: until you unsubscribe, and for a short period after
General enquiries: up to 2 years if they don't lead to work together
When we no longer need it, we delete it or de-identify it.
Marketing
If you've signed up to our newsletter or bought something from us, we may send you news, offers and resources.
Every marketing email has an unsubscribe link, and we act on unsubscribes promptly, as required by the Spam Act 2003 (Cth). You can also email hello@adhdworks.info to opt out.
Unsubscribing from marketing doesn't stop service messages about something you've booked or bought.
Cookies
Our website uses cookies — small files stored on your device — to make the site work and to understand how it's used.
We use:
Essential cookies, needed for the site to function, including security and accessibility.
Analytics cookies, which show us which pages people visit and how they move through the site, so we can improve it.
Marketing cookies, which may be used to show you relevant advertising on other sites.
You can control cookies through your browser settings or through the cookie banner on our site. Turning off some cookies may affect how the site works.
Automated decision-making
We do not use computer programs or artificial intelligence to make decisions that significantly affect your rights or interests. Decisions about coaching, adjustments, referrals and recommendations are made by people.
We may use everyday software tools — for example, to transcribe a session with your consent, or to draft admin emails — but a person always reviews the output.
[Note: from 10 December 2026, Australian privacy law requires policies to describe any automated decision-making. If this changes for you, update this section — see notes.]
Your rights
You have the right to:
Ask for a copy of the personal information we hold about you. We'll usually respond within 30 days and won't charge you for making the request.
Ask us to correct it if it's wrong, out of date, incomplete or misleading.
Ask us to delete it, where we're not required to keep it. Note that NSW law requires us to hold health records for a minimum period — see How long we keep it.
Withdraw your consent at any time, including consent to hold health information — though this may mean we can't keep coaching or working with you.
Opt out of marketing at any time.
Deal with us anonymously where that's practical.
To exercise any of these, email hello@adhdworks.info. We may need to verify your identity first.
If we refuse access or a correction, we'll tell you why in writing and explain how to complain.
Complaints
If you're unhappy with how we've handled your personal information, please tell us first — email hello@adhdworks.info with "Privacy complaint" in the subject line.
We'll acknowledge your complaint within 5 business days and aim to respond fully within 30 days.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
If your complaint is about health information, you can also complain to the NSW Information and Privacy Commission:
Email: ipcinfo@ipc.nsw.gov.au
Phone: 1800 472 679
Post: GPO Box 7011, Sydney NSW 2001
Website: www.ipc.nsw.gov.au
If you are in the UK or Europe
If you're in the United Kingdom or the European Economic Area, the UK GDPR or EU GDPR may also apply to how we handle your information.
Our lawful bases for processing:
Why we process
Lawful basis
Delivering coaching, courses, training and events you've booked
Performance of a contract
Responding to enquiries, improving our services, protecting our business
Legitimate interests
Sending marketing emails
Consent
Handling health and other special category data
Explicit consent
Keeping tax and financial records
Legal obligation
Your rights include access, rectification, erasure, restriction of processing, objection to processing, data portability, and the right to withdraw consent at any time. Withdrawing consent doesn't affect processing we did before you withdrew it.
Your information will be transferred to and stored in Australia and other countries outside the UK/EEA. Where required, we rely on appropriate safeguards such as standard contractual clauses.
To exercise these rights, email hello@adhdworks.info. If you're not happy with our response, you can complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk or, if you're in the EEA, to your local data protection authority.
Where services are delivered by ADHD Works Ltd (UK), that company is the data controller for your information. [Editor's note: delete this sentence once the MVL completes.]
Changes to this policy
We may update this policy from time to time. The current version is always available at www.adhdworks.info/privacy-policy, and the "last updated" date at the top tells you when it changed. If we make a significant change, we'll let you know by email or a notice on our site.
Contact us
Leanne Maskell trading as ADHD Works ABN 71 609 987 729
Email: hello@adhdworks.info Website: www.adhdworks.info